Our Policies 

Product Sales

Due to COVID 19, all product will be final sale until further notice. If a product is defective, please contact us and we will gladly have it replaced for you.

Gift Certificates & Coupons Policy

All Gift Certificates & coupons are to be presented at time of use. They cannot be returned, refunded or redeemed for cash. The Signature Salon is not responsible for lost or stolen Gift Certificates & coupons. Our gift certificates do not expire. Our coupons are valid for a specific period of time.

Color Corrections

A “colour correction” is meant to fix a colour service that had undesirable results. Most people can understand that a colour correction is needed for brassy, orange highlights, or at-home colour. that came out differently than desired (picture green or jet-black hair instead of medium brown). These services will require a waiver to be signed stating that you understand the process. Colour corrections can take multiple appointments when it comes to achieving your desired results and maintaining the integrity of your hair.


A perm is a chemical curling treatment for your hair. The curl-perm process adds body and volume to flat or straight hair, giving it more volume and making it easier to style. New perm clients will be required to have a consultation with one of our perming specialists before the actual service. There will be a waiver to sign stating that you understand the process and after care for maintaining your newly permed hair.

Smoothing Systems

Kerasilk Control De-Frizz Service including the high-performing KeraShapeTechnology controls frizz and beautifies the hair's natural shape for a long-lasting transformation into smooth and perfectly frizz-controlled hair for up to 4-6 weeks. You will be required to sign a waiver stating that you understand the service, pricing and after care maintenance.  

Extension Installation

New clients and/or first-time extension clients will be required to have a consultation with an extension technician, prior to their installation appointment. Extensions purchase outside of The Signature Salon cannot be guaranteed. A waiver will be required for first time clients and/or clients bringing their own extension to have installed.