Our Policies 

Cancellation & No Show Policy 

Please note that once you have booked an appointment with us it means that we have reserved time in our schedule exclusively for you. While reminders are sent 24-48hrs in advance, this is a complimentary service and ultimately it is the client’s responsibility to remember their appointment. If you cancel your appointment less than 24 hours before it is scheduled to take place, or no-show, you will be subject to a cancellation or rebooking fee.

30min+ appointment - $50

Under 30min appointment - $25

No Show - $50 (to be paid before rebooking)

To avoid a cancellation fee, please provide cancellation notice at least 24 hours prior to your appointment.

You can cancel or reschedule an appointment by calling us at (709) 579-5496, or via email at info@thesignaturesalon.com.

We thank you for your cooperation and understanding.

Product Sales

All products are final sale. Should your purchase be deflective or broken, we will gladly replace it for you.

Color Corrections

A “colour correction” is meant to fix a colour service that had undesirable results. Most people can understand that a colour correction is needed for brassy, orange highlights, or at-home colour. that came out differently than desired (picture green or jet-black hair instead of medium brown). These services will require a waiver to be signed stating that you understand the process. Colour corrections can take multiple appointments when it comes to achieving your desired results and maintaining the integrity of your hair.

A consultation is required when you are seeking a colour correction. Once you have met with a stylist, we will get you booked in for your appointment. A $100 non-refundable deposit is required to hold said appointment. This will be deducted from your appointment total at the end of the service. 

See Cancellation Policy for more details. 

Perms

A perm is a chemical curling treatment for your hair. The curl-perm process adds body and volume to flat or straight hair, giving it more volume and making it easier to style. There will be a waiver to sign stating that you understand the process and after care for maintaining your newly permed hair.

New perm clients will be required to have a consultation with one of our perming specialists, before the actual service. A $50 non-refundable deposit is required upon booking said service. This will be deducted from your appointment total at the end of the service. 

See Cancellation Policy for more details. 

Smoothing Systems

Kerasilk Control De-Frizz Service including the high-performing KeraShapeTechnology controls frizz and beautifies the hair's natural shape for a long-lasting transformation into smooth and perfectly frizz-controlled hair for up to 4-6 weeks. You will be required to sign a waiver stating that you understand the service, pricing and after care maintenance.  

Clients will be required to have a consultation with one of our Kerasilk specialists, before the actual service. A $100 non-refundable deposit is required upon booking said service. This will be deducted from your appointment total at the end of the service. 

See Cancellation Policy for more details. 

Extension Installation

New clients and/or first-time extension clients will be required to have a consultation with an extension technician, prior to their installation appointment. Extensions purchase outside of The Signature Salon cannot be guaranteed. A waiver will be required for first time clients and/or clients bringing their own extension to have installed.

Clients are required to make a $100 non-refundable deposit upon booking said service. This will be deducted from your appointment total at the end of the service. 

See Cancellation Policy for more details. 

Gift Certificates & Coupons Policy

All Gift Certificates & coupons are to be presented at time of use. They cannot be returned, refunded or redeemed for cash. The Signature Salon is not responsible for lost or stolen Gift Certificates & coupons. Our gift certificates do not expire. Our coupons are valid for a specific period of time.